About Online PC Support

Online PC Support Ltd (“OPCS”) processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

OPCS is registered with the Information Commissioner’s Office (ICO) as a data controller.

How We Process Personal Data
We process personal data only where necessary to provide IT support, managed services and cloud services; manage customer relationships, accounts and billing; monitor, secure and maintain IT systems; and meet legal, regulatory and contractual obligations.

Lawful Basis for Processing
Lawful bases for processing include performance of a contract; legitimate business interests such as system security and service improvement; compliance with legal obligations; and consent, where required.

Data Security
We implement appropriate technical and organisational measures to protect personal data, including access controls, least-privilege permissions and secure management systems.

Third-Party Processors
Personal data may be shared with trusted third-party processors, such as cloud service providers and support platforms, strictly where required to deliver services. Appropriate contractual safeguards are in place.

Your Rights
Under UK GDPR, you have the right to access your personal data; request correction; request erasure or restriction where applicable; object to processing; and request data portability.

Contact
Data protection enquiries can be made by emailing [email protected] (mark for “Data Protection”) or by writing to:

Online PC Support Ltd
6 The Central Precinct
Chandlers Ford
Eastleigh
Hampshire
SO53 2GB

If you are not satisfied with our response, you have the right to raise a complaint with the Information Commissioner’s Office (ICO).

This Privacy Policy explains how Online PC Support Ltd (“OPCS”) collects and uses personal information when you visit our website, contact us, or use our services.

Information We Collect
We may collect and process personal information including names, company details, email addresses and telephone numbers; information provided when contacting us or requesting services; account, billing and contractual information; and limited technical data such as IP address, browser type and logs generated for security and diagnostic purposes.

We do not intentionally collect special category personal data via this website.

How We Use Your Information
Personal information is used to respond to enquiries and provide requested information; deliver IT support, managed services and cloud services; administer customer accounts, contracts and billing; maintain the security and integrity of systems; and comply with legal and regulatory obligations.

Lawful Basis for Processing
We process personal data under one or more of the following lawful bases: performance of a contract; legitimate interests such as service delivery, security and fraud prevention; compliance with legal obligations; and consent, where required.

Sharing of Information
We may share personal data with trusted third-party service providers, such as cloud platforms, support tools and billing systems, where necessary to deliver our services. We do not sell personal data.

Where third parties process data on our behalf, appropriate contractual and security safeguards are in place.

Data Retention
Personal data is retained only for as long as necessary for the purpose for which it was collected, including meeting legal, accounting or regulatory requirements.

Data Security
We take reasonable and appropriate measures to protect personal data against unauthorised access, loss or misuse, including access controls and secure systems.

Your Rights
Under UK GDPR, you have rights including the right to access your personal data; request correction of inaccurate data; request erasure or restriction in certain circumstances; object to processing; and request data portability, where applicable.

Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: [email protected] (mark for “Data Protection”)
Post: Online PC Support Ltd, 6 The Central Precinct, Chandlers Ford, Eastleigh, Hampshire SO53 2GB

If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO).

These Terms & Conditions govern use of the Online PC Support Ltd (“OPCS”) website and provide a summary of the contractual framework under which our services are delivered.

All IT support, managed services and cloud services provided by OPCS are subject to acceptance of our formal IT Support & Service Agreement and any associated Electronic Contract. In the event of any inconsistency, the IT Support & Service Agreement shall take precedence.

Service Delivery
OPCS provides IT support and managed services on a remote-first basis. We do not provide onsite support services.

Where a fault or issue requires physical intervention, the customer may be required to deliver the affected equipment for investigation to the OPCS in-store repair centre, either directly or via courier. Courier services may be arranged by the customer or, where agreed, by OPCS on the customer’s behalf.

Cloud Services & Subscriptions
Cloud software and subscription services (including, but not limited to, Microsoft 365) are supplied under the terms and conditions of the relevant third-party provider.

All cloud subscriptions and licence services are billed monthly in advance and are payable by Direct Debit only.

Failure to make payment in full and on time may result in the suspension, restriction or termination of services by the third-party provider. OPCS accepts no liability for any loss of access, service interruption or data unavailability arising as a result of non-payment or failed Direct Debit.

Third-Party Services
OPCS may recommend, resell or manage third-party software, hardware or services. OPCS does not control the availability or performance of third-party services and shall not be responsible for failures or outages caused by third-party providers.

Limitation of Liability
To the fullest extent permitted by law, OPCS shall not be liable for any indirect or consequential loss, including loss of profits, revenue, data or business interruption.

Liability for services is limited as set out in the IT Support & Service Agreement.

Changes to These Terms
OPCS may update these Terms & Conditions from time to time. The latest version will always be published on this website.

Continued use of the website or services constitutes acceptance of the current Terms & Conditions.

Governing Law
These Terms & Conditions and use of this website are governed by the laws of England and Wales.